Chapter 1: Innovative Management for Turbulent Times

Achieving company goals in both an effective and efficient way through planning, organizing, leading, and controlling is called:
1. TQM.
2. motivation.
3. management.
4. organizational behavior.
Which management function deals with grouping tasks into departments?
1. Planning
2. Organizing
3. Controlling
4. Leading
A supervisor of bank tellers represents which type of manager?
1. First-line manager
2. Middle manager
3. Non-manager
4. Top manager
All of the following are functional departments of an organization EXCEPT:
1. sales.
2. manufacturing.
3. human resources.
4. general manager.
Which one of Mintzberg's roles deals with the situation in which a supervisor resolves a conflict among subordinates in her department?
1. Resource allocator
2. Disturbance handler
3. Spokesperson
4. Disseminator